1. Introduction

Welcome to Accents In Cleaning. These Terms of Service ("Terms") govern your access to and use of the Accents In Cleaning website at accentsincleaningbrentwood.com (the "Website") and the services provided by Accents In Cleaning ("we," "our," or "us").

By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

2. Service Description

Accents In Cleaning provides professional carpet cleaning, upholstery cleaning, tile and grout cleaning, area rug cleaning, pet odor removal, and related services to residential and commercial clients in Brentwood, CA and surrounding areas.

3. Booking and Scheduling

3.1 Service Requests

You may request our services through our Website, by phone, or by email. All service requests are subject to our availability and confirmation.

3.2 Appointment Confirmation

We will confirm your appointment details, including the date, time, and estimated cost of service, prior to your scheduled appointment. A service booking is not guaranteed until you receive confirmation from us.

3.3 Rescheduling and Cancellations

We request at least 24 hours' notice for rescheduling or canceling an appointment. Late cancellations (less than 24 hours' notice) or no-shows may result in a cancellation fee of up to 50% of the scheduled service cost. Emergencies will be handled on a case-by-case basis.

4. Service Conditions

4.1 Pre-Service Preparation

You are responsible for preparing the service area before our arrival, which may include removing small items, breakables, and valuables from the areas to be cleaned. We will provide specific preparation instructions when your appointment is confirmed.

4.2 Access to Premises

You must provide our technicians with reasonable access to the premises where services are to be performed. An adult (18 years or older) must be present at the beginning of service to confirm service areas and at the completion of service to inspect and approve the work.

4.3 Service Limitations

We strive to achieve the best possible results, but certain stains, conditions, or damage may be permanent and beyond our ability to clean or repair. We will inform you if we believe a stain or condition may not be completely treatable.

4.4 Property Conditions

You acknowledge that you have disclosed any known pre-existing conditions, damage, or issues with the items to be cleaned. We are not responsible for pre-existing conditions, including but not limited to:

• Pre-existing stains or damage
• Worn or damaged carpet, upholstery, or flooring
• Color fading or bleeding
• Shrinkage of natural fiber materials
• Pre-existing odors or allergens

5. Pricing and Payment

5.1 Service Quotes

All quotes provided are estimates based on the information you provide. The final price may change if the actual service area size, condition, or service requirements differ from what was initially described. We will notify you of any significant price changes before proceeding with service.

5.2 Payment Terms

Payment is due upon completion of services unless otherwise arranged. We accept cash, checks, and major credit cards. A service fee may apply for returned checks or declined credit card payments.

5.3 Promotions and Discounts

Promotional offers and discounts cannot be combined unless specifically stated. We reserve the right to modify or discontinue promotions at any time without notice.

6. Satisfaction Guarantee

We are committed to your satisfaction and offer a 100% satisfaction guarantee. If you are not completely satisfied with our services, please notify us within 48 hours of service completion, and we will return to address any areas of concern at no additional charge.

Our satisfaction guarantee does not cover conditions noted under Service Limitations (Section 4.3) or Property Conditions (Section 4.4).

7. Liability Limitations

7.1 Property Damage

We take great care to protect your property during service. However, you must notify us of any fragile items, special cleaning instructions, or areas of concern before service begins. We are not liable for damage due to pre-existing conditions or failure to disclose special instructions.

7.2 Insurance and Claims

We maintain comprehensive business insurance. Any claims for damage allegedly caused by our service must be reported to us within 48 hours of service completion. We reserve the right to inspect any claimed damage and may require documentation of the claimed damage and its value.

7.3 Limitation of Liability

Our maximum liability for any claim arising from our services shall be limited to the amount paid for the specific service that resulted in the claim. We are not liable for any indirect, special, incidental, or consequential damages.

8. Website Usage

8.1 Website Content

The content on our Website is for general information purposes only. We strive to provide accurate and up-to-date information, but we make no warranties about the completeness, reliability, or accuracy of this information.

8.2 Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Accents In Cleaning or our content suppliers and is protected by United States and international copyright laws. Unauthorized use of our content may violate copyright, trademark, and other laws.

8.3 External Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these sites and are not responsible for their content or practices.

9. Privacy Policy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

10. Service Area

We currently provide services to Brentwood, CA and surrounding areas including but not limited to Discovery Bay, Livermore, Rio Vista, Alamo, Pleasanton, Dublin, Walnut Creek, Blackhawk, and Danville. Service availability and pricing may vary by location.

11. Miscellaneous Provisions

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

11.2 Dispute Resolution

Any dispute arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, any legal action shall be filed exclusively in the courts of Contra Costa County, California.

11.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

11.4 Modifications

We reserve the right to modify these Terms at any time. We will post the modified Terms on our Website with a revised "Last Updated" date. Your continued use of our Website or services after any changes indicates your acceptance of the modified Terms.

12. Contact Information

If you have any questions about these Terms, please contact us at:

13. Acceptance of Terms

By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.